Just a note to commend the manner in which my "call for help" was handled by your firm. The courtesy & promptness with which my calls to your office were handled were appreciated. Basically my 30 year old heating system had had it. Jim came the same day that your serviceman was here and provided me with an estimate. I made my first call to you late Thursday PM when I returned from Florida, and by Friday early PM I had an estimate and promise that on Monday at 8:30 installation would begin. In the meantime, I was furnished with portable heaters that did the job very well. But most of all, I want to complement Joe "S" and Josh for the job they did installing the new system. It was no picnic, called for a lot of adaptation etc.