I wanted to take this opportunity to write and tell you the wonderful service I received from Judy. I explained to her my situation with my air conditioning unit. I have replaced the condenser twice and again needed to replace my compressor. I had just signed a contract of sale on my residence and expected an inspection momentarily.
Judy was just as upset as I was when I told her my dilemma. She helped me to get a less expensive unit and set up the installation for the following day. Tom installed my unit and did a wonderful job.
I have 18 years of managing customer service departments in several industries. I know how important it is to compliment good service and dedicated employees. I want you to know that I would not hesitate to recommend your company because of Judy and Tom. Customer service can make or break you. Due to the wonderful treatment I received, I will remain a life long customer.
Please extent my sincerest thanks to Tom and Judy. I hope that you will reward them for their efforts, as it is difficult to retain good employees, never mind great ones!